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Conference Information

Full Title: Service Encounters Panel

Short Title: I AMPRA / V ICUP
Location: Charlotte, North Carolina, USA
Start Date: 19-Oct-2012 - 21-Oct-2012
Contact: Lucía Fernández-Amaya
Meeting Email: click here to access email
Meeting Description: Service encounters have been widely studied from a pragmatic point of view. These studies have shown that the interaction between customer and service provider is essential for the success of the service encounter. Additionally, in the case of intercultural service encounters, there may be differences in what is considered appropriate communicative behavior - i.e. what (non)verbal actions may be conducive to customer satisfaction - which may hinder the success of the encounter.

To further the study of verbal interaction in service encounters, we are proposing a specialist panel for practitioners of pragmatics and related fields to present work on their latest research.
Linguistic Subfield: Pragmatics
LL Issue: 23.1076

This is a session of the following meeting:
1st International Pragmatics Conference of the Americas

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