Featured Linguist!

Jost Gippert: Our Featured Linguist!

"Buenos dias", "buenas noches" -- this was the first words in a foreign language I heard in my life, as a three-year old boy growing up in developing post-war Western Germany, where the first gastarbeiters had arrived from Spain. Fascinated by the strange sounds, I tried to get to know some more languages, the only opportunity being TV courses of English and French -- there was no foreign language education for pre-teen school children in Germany yet in those days. Read more



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Conference Information



Full Title: Service Encounters and Cross-Cultural Communication

      
Short Title: SECC
Location: Seville, Spain
Start Date: 31-Jan-2013 - 01-Feb-2013
Contact: Lucía Fernández-Amaya
Meeting Email: click here to access email
Meeting URL: http://www.secc-symposium.com/
Meeting Description: Service encounters, understood as contextual situations in which the ‘server’ has a professional role and the ‘served’ expects to get something from that specific service, have been widely studied from a pragmatic and interpersonal point of view in the last decades. One of the reasons lies on the fact that the communicative exchange between customer and service provider is essential for the success of the service encounter itself. In this context, the choice of the appropriate utterances, the interpretation and negotiation of the message and the interactants’ expectations are influenced by countless variables.

To further explore verbal interaction in service encounters, this first symposium aims at gathering specialists in communication in service encounters from a variety of perspectives and thus create a forum of ideas and recent developments that may help not only advance in this particular context but also contribute to improve communication in professional settings and unify current studies.

For this edition, we will be honoured with the presence of Dr. María Elena Placencia (Birkbeck College, London) and Dr. Pilar Garcés-Conejos Blitvich (University of North Carolina at Charlotte) as keynote speakers.
Linguistic Subfield: Discourse Analysis; Pragmatics
Subject Language: None
LL Issue: 23.2030


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