|Full Title:||Dealing with Distress: Conversation Analysis|
|Start Date:||26-Jul-2015 - 31-Jul-2015|
|Meeting Email:||click here to access email|
|Meeting Description:||Some institutions (the police, social services, the medical professions, helplines....) regularly deal with the troubles of people who are vulnerable in terms of their emotional circumstances, their intellectual or bodily abilities, their physical frailty, or other challenges to their ability to cope. Such troubles may elicit empathy; but institutions vary greatly in the degree of empathy they allow their front-line staff to provide. At one extreme is the supportive helpline which gives free rein to callers' expression of their troubles; at the other extreme is the judicial enquiry which must proceed on strictly factual terms. There is a constant tension between respecting the clients' accounts, feelings and experiences on the one hand, and proceeding with institutional objectives in the other.
The Conversation Analysis research that this Panel reports reveals the commonalities (and the differences) by which very various institutional practitioners handle the tension of their institutional requirements and deal with the distress and confusion that their clients often express.
| This is a session of the following meeting:
14th International Pragmatics Conference
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