LINGUIST List 11.1805

Fri Aug 25 2000

Jobs: Comp Ling, Cameron Halifax Associates New York

Editor for this issue: Naomi Ogasawara <naomilinguistlist.org>

Directory

1. Kent Clizbe, Comp Ling: Customer Service VP at Cameron Halifax Associates, New York

Rank of Job: VP
Areas Required: Customer Service
Other Desired Areas: IR, NLP, Data Mining 
University or Organization: Cameron Halifax Associates
Department: 
State or Province: New York
Country: USA
Final Date of Application: Nov. 1, 2000
Contact: Kent Clizbe kentgatesource.com

Address for Applications:
PO Box 8965
Reston
VA 20195
USA

My client developed and markets software solutions for retrieving
accurate information from corporate databases and the Internet, using
advanced computational linguistics and natural language processing
(NLP). They use the power of spoken and written language--the words we
use every day-to define and find desired information.

Their solutions use language and understand concepts in context. They
dramatically boost the accuracy of information retrieval over key word
search engines, overcoming their frustrating limits. 

A twenty-year-old company, they are shifting focus from project-based
consulting to product-based marketing. With excellent Venture Capital
backing for this new initiative, they are not a start-up, but a
'restart'. Based in Europe, they plan to aggressively expand in North
America, where they have significant and growing revenues. 

Title: VP of Customer Services 
Location: New York City
Compensation: base $125k+, generous pre-IPO stock options 

Reports to: Chief Operations Officer

Responsibilities: 
*Manage all pre- and post-sales customer services and support
 activities. 

*Scope, create and track project plans for all software installations,
 custom terminology creation, consulting services, and custom software 
 creation.

*Define policies and procedures for the transferring of projects from
 sales to support

*Establish and manage customer call center and customer access on web
 site

*Manage knowledge base of technical faqs, white papers, and other pre
 and post sales support documentation.

*Identify and report to COO on problems regarding pre-sales commitments,
 post-sales installations/support and special projects

*Hire necessary resources for customer services organization
 Qualifications:	
 Requires 3 or more years experience in managing a customer services
 organization. The ideal candidate will have a solid technical
 background in information retrieval, data mining or linguistics. 
 Ability to deal with upper level executives in client companies (e.g.:
 CKO's). 

Please email your resume immediately to:

Kent Clizbe
Cameron Halifax Associates
Kentgatesource.com
703-222-6627