LINGUIST List 15.1317

Sun Apr 25 2004

Jobs: General Ling: Voice Interface Designer, Apptera

Editor for this issue: Sarah Murray <sarahlinguistlist.org>

Directory

1. mboothroyd, General Linguistics: Voice User Interface Designer, Apptera, Inc.

University or Organization: Apptera, Inc.
Rank of Job: Voice User Interface Designer
Specialty Areas: Computational Linguistics, Discourse Analysis,
		 General Linguistics


Description:

Apptera, Inc. Position Announcement
Senior Voice User Interface Designer

Roles and Responsibilities:

As part of the Product Management Team, VUI designers manage the
persona, call flow design, prompt script, and usability analysis for
Apptera's packaged speech applications. The position requires an
insightful understanding of customer service processes, caller needs
and behaviors, automation opportunities, and voice user interfaces
that will make callers say 'wow!'

Position Objectives:
* Define the voice user interface for Apptera packaged speech
 applications
 o Create use cases
 o Define personas
 o Model and design call flows
 o Define prompt wording
 o Define grammar requirements
* Lead usability testing & analysis effort
* Lead the prompt recording effort, including voice talent direction
* Help design customizations on behalf of customer engagements (as
 specified by the account team)
* Maintain knowledge-base of VUI best practices

Required Skills:
* Bachelor's degree or equivalent experience
* Minimum of 4 years of experience in voice user interface design for
 enterprise speech self-service solutions
* Strong understanding of speech recognition & synthesis technologies
* Excellent communication and interpersonal skills
* Linguistics background a plus
* Creativity

Please send resumes to: hrapptera.com.

For more information about Apptera, please visit our Web site at
http://www.apptera.com.



Address for Applications:

	Attn: Human Resources Department
	Apptera, Inc.
	1150 Bayhill Drive, Suite 203
	San Bruno, CA 94066
	United States of America 

	Position is open until filled.


Contact Information:
	Margaret Boothroyd
	Email: mboothroydapptera.com
	Tel: 650-635-0618
	Website: http://www.apptera.com

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