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LINGUIST List 16.1413

Wed May 04 2005

Jobs: Computational Ling: Support Engineer, InQuira, Inc

Editor for this issue: Vanessa Manion <vanessalinguistlist.org>


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        1.    Karin Golde, Computational Linguistics: Support Engineer, InQuira, Inc., CA, USA


Message 1: Computational Linguistics: Support Engineer, InQuira, Inc., CA, USA
Date: 02-May-2005
From: Karin Golde <kgoldeinquira.com>
Subject: Computational Linguistics: Support Engineer, InQuira, Inc., CA, USA


This announcement was accompanied by a donation to the LINGUIST List!

University or Organization: InQuira, Inc.
Department: Customer Support
Job Rank: Support Engineer
Specialty Areas: Computational Linguistics; General Linguistics


Description:

Position Summary:
The Technical Support Engineer specializing in Language Processing Support
provides technical support to customers by answering complex questions on
function, usage and integration of InQuira products primarily, but not
exclusively, dealing with question and answer accuracy issues. Acting as
the primary support liaison between InQuira and its customers regarding
Natural Language Search results and Content issues, the Technical Support
Engineer will work with customers to identify, troubleshoot, and correct
technical issues. Typical issues range from simple usage questions to
complicated debugging of error conditions.

Responsibilities:
- Provide ongoing Dictionary maintenance for customers with hosted solutions.
- Perform problem resolution and verification for Natural Language Search result
and Content issues.
- Provide support to customers by responding to incoming email and phone calls
- Maintain status of issues in the call tracking system
- Assist in testing product updates from engineering
- Provide support for Beta programs
- Convey customer feedback to the product development group
- Assist in the development of the InQuira Knowledge Base
- Assist in the development and implementation of e-support tools for use by
InQuira's customers.

Requirements:
- Bachelor's degree with 1-3 years professional experience or Masters degree
with a major in Computer Science, Computational Linguistics or Language Studies.
- Must have some experience working with Natural Language Processing and/or
Rules Based Systems
- Strong troubleshooting and deductive reasoning skills
- Good technical communication and customer service skills
- Ability to manage multiple tasks simultaneously and work under time pressures
- Ability to clearly document solution status and resolution

Really Nice to Have:
- Knowledge and experience of using XML, XSLT, HTML and other Web technologies.

Company Description:
InQuira is a dynamic fast-paced start-up organization that plans to
revolutionize the way everyone will interact with computer systems using
our unique and patented natural language interaction technology. Our
products enable people to use computers and the Internet to obtain the
right information on demand, using plain language rather than
computer-speak. By making it possible for any person to access any
computerized information without special training or experience, we are
removing the most significant barrier between people and computers. We are
well funded by an impressive group of financial investors and venture
capitalists, are partnered with a leading consulting organization, have a
growing number of Fortune 500 customers and the best technical and
management talent in the business.


Address for Applications

Please email applications to jobsinquira.com

Application Deadline: Open until filled.

Contact Information

Human Resources
Email: jobsinquira.com
Phone: 650-246-5000
Website: http://www.inquira.com


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