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LINGUIST List 16.1850

Sun Jun 12 2005

Jobs: Computational Ling: Programmer, InQuira

Editor for this issue: Ann Sawyer <sawyerlinguistlist.org>


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        1.    Tessa Colich, Computational Ling: Programmer, InQuira, San Bruno, USA


Message 1: Computational Ling: Programmer, InQuira, San Bruno, USA
Date: 09-Jun-2005
From: Tessa Colich <tcolichinquira.com>
Subject: Computational Ling: Programmer, InQuira, San Bruno, USA


This announcement was accompanied by a donation to the LINGUIST List!

University or Organization: InQuira
Job Rank: Programmer
Specialty Areas: Computational Linguistics


Description:

Technical Support Engineer (Language Processing Support)
Position Summary:
The Technical Support Engineer provides technical support to customers by
answering complex questions on function, usage and integration of InQuira
products primarily, but not exclusively, dealing with question and answer
accuracy issues. Acting as the primary support liaison between InQuira and
its customers regarding Natural Language and Content issues, the Technical
Support Engineer will work with customers to identify, troubleshoot, and
correct technical issues. Typical issues range from simple usage questions
to complicated debugging of error conditions.

Responsibilities:
•- Provide level 2/3 support for customers by responding to incoming email,
phone calls and also very occasional rotating beeper coverage
- Perform problem resolution and verification
- Maintain status of issues in the call tracking system
- Assist in testing product updates from engineering
- Provide support for Beta programs
- Convey customer feedback to the product development group
- Assist in the development of the InQuira Knowledge Base
- Assist in the development and implementation of e-support tools for use
by InQuira's customers

Requirements:
•- Minimum 3-5 years experience in working with Customers
- Must have Professional experience working with Natural Language
Processing and/or Rules Based Systems
- Strong troubleshooting and deductive reasoning skills
- Strong technical communication and customer service skills
- Ability to work in a team environment to deliver the best solutions to
our clients
- Ability to manage multiple tasks simultaneously and work under time
pressures
- Ability to clearly document solution status and resolution
- Experience with different Operating Systems (Windows, Linux..)
- Knowledge and experience of using XML, XSLT, HTML and other Web
technologies - a big plus
•- Bachelor's degree or higher with a major in Computational Linguistics,
Applied Math, or Computer Science.

Address for Applications:

Tessa Colich
851 Traeger Ave . Suite 125
San Bruno, CA 94066
United States of America

Application Deadline: 30-Aug-2005

Contact Information:

Karin Golde
Email: jobsinquira.com
Phone: 650-246-5021
Website: http://www.inquira.com


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