* * * * * * * * * * * * * * * * * * * * * * * *
LINGUIST List logo Eastern Michigan University Wayne State University *
* People & Organizations * Jobs * Calls & Conferences * Publications * Language Resources * Text & Computer Tools * Teaching & Learning * Mailing Lists * Search *
* *
LINGUIST List 16.2483

Thu Aug 25 2005

Jobs: Computational Ling: Programmer, InQuira, Inc.

Editor for this issue: Ann Sawyer <sawyerlinguistlist.org>

The LINGUIST List strongly encourages employers to use non-discriminatory standards in hiring policy. In particular we urge that employers do not discriminate on the grounds of race, ethnicity, nationality, age, religion, gender, or sexual orientation. However, we have no means of enforcing these standards. Job seekers should pay special attention to language in ads regarding employment requirements and are encouraged to consult our international employment page http://linguistlist.org/jobs/jobnet.html. This page has been set up so that people can report on the employment standards of various countries. To post to LINGUIST, use our convenient web form at http://linguistlist.org/LL/posttolinguist.html.
        1.    Tessa Colich, Computational Linguistics: Programmer, InQuira, Inc., San Bruno, USA

Message 1: Computational Linguistics: Programmer, InQuira, Inc., San Bruno, USA
Date: 24-Aug-2005
From: Tessa Colich <tcolichhotmail.com>
Subject: Computational Linguistics: Programmer, InQuira, Inc., San Bruno, USA

This announcement was accompanied by a donation to the LINGUIST List!

University or Organization: InQuira, Inc.
Department: Technical Support
Job Rank: Programmer
Specialty Areas: Computational Linguistics


Technical Support Engineer (Language Processing Support)

Position Summary:
The Technical Support Engineer provides technical support to customers by
answering complex questions on function, usage and integration of InQuira
products primarily, but not exclusively, dealing with question and answer
accuracy issues. Acting as the primary support liaison between InQuira and
its customers regarding Natural Language and Content issues, the Technical
Support Engineer will work with customers to identify, troubleshoot, and
correct technical issues. Typical issues range from simple usage questions
to complicated debugging of error conditions.

- Provide level 2/3 support for customers by responding to incoming email,
phone calls and also very occasional rotating beeper coverage
- Perform problem resolution and verification
- Maintain status of issues in the call tracking system
- Assist in testing product updates from engineering
- Provide support for Beta programs
- Convey customer feedback to the product development group
- Assist in the development of the InQuira Knowledge Base
- Assist in the development and implementation of e-support tools for use
by InQuira's customers

- Strong technical communication and customer service skills
- Strong troubleshooting and deductive reasoning skills
- Ability to work in a team environment to deliver the best solutions to
our clients
- Ability to manage multiple tasks simultaneously and work under time
- Ability to clearly document solution status and resolution
- Experience with different Operating Systems (Windows, Linux..)
- Knowledge and experience of using XML, XSLT, HTML and other Web
technologies - a big plus
- Bachelor's degree or higher with a major in Linguistics, Applied Math, or
Computer Science.

Address for Applications

851 Traeger Ave Suite 125
San Bruno, CA 94066

Application Deadline: 30-Sep-2005

Contact Information

Email: jobsinquira.com
Phone: 650-246-5000
Fax: 650-246-5036
Website: http://www.inquira.com

Respond to list|Read more issues|LINGUIST home page|Top of issue

Please report any bad links or misclassified data

LINGUIST Homepage | Read LINGUIST | Contact us

NSF Logo

While the LINGUIST List makes every effort to ensure the linguistic relevance of sites listed
on its pages, it cannot vouch for their contents.