LINGUIST List 16.2483
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Thu Aug 25 2005
Jobs: Computational Ling: Programmer, InQuira, Inc.
Editor for this issue: Ann Sawyer
<sawyer linguistlist.org>
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Directory
1. Tessa
Colich,
Computational Linguistics: Programmer, InQuira, Inc., San Bruno, USA
Message 1: Computational Linguistics: Programmer, InQuira, Inc., San Bruno, USA
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Date: 24-Aug-2005
From: Tessa Colich <tcolichhotmail.com>
Subject: Computational Linguistics: Programmer, InQuira, Inc., San Bruno, USA
This announcement was accompanied by a donation to the LINGUIST List!
University or Organization: InQuira, Inc.
Department: Technical Support
Job Rank: Programmer
Specialty Areas: Computational Linguistics
Description:
Technical Support Engineer (Language Processing Support)
Position Summary:
The Technical Support Engineer provides technical support to customers by
answering complex questions on function, usage and integration of InQuira
products primarily, but not exclusively, dealing with question and answer
accuracy issues. Acting as the primary support liaison between InQuira and
its customers regarding Natural Language and Content issues, the Technical
Support Engineer will work with customers to identify, troubleshoot, and
correct technical issues. Typical issues range from simple usage questions
to complicated debugging of error conditions.
Responsibilities:
- Provide level 2/3 support for customers by responding to incoming email,
phone calls and also very occasional rotating beeper coverage
- Perform problem resolution and verification
- Maintain status of issues in the call tracking system
- Assist in testing product updates from engineering
- Provide support for Beta programs
- Convey customer feedback to the product development group
- Assist in the development of the InQuira Knowledge Base
- Assist in the development and implementation of e-support tools for use
by InQuira's customers
Requirements:
- Strong technical communication and customer service skills
- Strong troubleshooting and deductive reasoning skills
- Ability to work in a team environment to deliver the best solutions to
our clients
- Ability to manage multiple tasks simultaneously and work under time
pressures
- Ability to clearly document solution status and resolution
- Experience with different Operating Systems (Windows, Linux..)
- Knowledge and experience of using XML, XSLT, HTML and other Web
technologies - a big plus
- Bachelor's degree or higher with a major in Linguistics, Applied Math, or
Computer Science.
Address for Applications
Colich
851 Traeger Ave Suite 125
San Bruno, CA 94066
USA
Application Deadline: 30-Sep-2005
Contact Information
Colich
Email: jobsinquira.com
Phone: 650-246-5000
Fax: 650-246-5036
Website: http://www.inquira.com
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