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LINGUIST List 16.3427

Thu Dec 01 2005

Books: Discourse Analysis/Pragmatics: Zhu/Baker et al

Editor for this issue: Megan Zdrojkowski <meganlinguistlist.org>

Links to the websites of all LINGUIST's supporting publishers are available at the end of this issue.
        1.    Paul Peranteau, Written Communication Across Cultures: Zhu
        2.    Paul Peranteau, Calling for Help: Baker, Emmison, Firth (Eds)

Message 1: Written Communication Across Cultures: Zhu
Date: 22-Nov-2005
From: Paul Peranteau <paulbenjamins.com>
Subject: Written Communication Across Cultures: Zhu

Title: Written Communication Across Cultures
Subtitle: A Sociocognitive Perspective on Business Genres
Series Title: Pragmatics & Beyond New Series 141
Published: 2005
Publisher: John Benjamins

Book URL: http://www.benjamins.com/cgi-bin/t_bookview.cgi?bookid=P%26bns%20141

Author: Yunxia Zhu, University of Queensland
Hardback: ISBN: 9027253846 Pages: xviii,216 Price: Europe EURO 105.00
Hardback: ISBN: 9027253846 Pages: xviii,216 Price: U.S. $ 126.00

This book explores effective written communication across cultures both
theoretically and practically. Specifically it conceptualizes
cross-cultural genre study and compares English and Chinese business
writing collected from Australia, New Zealand and China. It is also one of
those inspired by contrastive rhetoric but has contributed innovatively and
uniquely by incorporating research findings from genre analysis, in
particular, the sociocognitive genre perspective into this cross-cultural

On the one hand, the endeavor represents an in-depth theoretical
exploration by considering not only discourse community and cognitive
structuring, but also the deep semantics of genre and intertextuality,
while broadening genre study by integrating insights from cross-cultural
communication as well as the Chinese perspectives. On the other hand, the
book also addresses pragmatic issues. As a particular feature, it solicits
professional members' intercultural viewpoints; thus confirming the shared
social "stock of knowledge" employed in the culturally defined writing

Last but not least, this book explores the implications for genre education
and training, and develops an appropriate model for cross-cultural genre
learning, which encourages learning through legitimate peripheral
participation and intercultural learning in business organizations.

Table of contents

List of figures xi
List of tables xiii
Notation conventions xv
Preface xvii-xviii
1. Introduction and outline 1-7
2. Communication across cultures 9-25
3. Conceptual framework: A dual perspective 27-60
4. Research design 61-69
5. Comparing English and Chinese sales letters 71-99
6. Comparing English and Chinese sales invitations 101-122
7. Comparing English and Chinese business faxes 123-154
8. Cross-Cultural genre teaching: Actions and implications 155-176
9. Summaries and conclusions 177-188
References 189-202
Appendices 203-208
Name index 209-211
Subject Index 213-215

Linguistic Field(s): Applied Linguistics
                            Discourse Analysis

Subject Language(s): Chinese, Mandarin (cmn)
                            English (eng)

Written In: English (eng )

See this book announcement on our website:

Message 2: Calling for Help: Baker, Emmison, Firth (Eds)
Date: 22-Nov-2005
From: Paul Peranteau <paulbenjamins.com>
Subject: Calling for Help: Baker, Emmison, Firth (Eds)

Title: Calling for Help
Subtitle: Language and social interaction in telephone helplines
Series Title: Pragmatics & Beyond New Series 143
Published: 2005
Publisher: John Benjamins

Book URL: http://www.benjamins.com/cgi-bin/t_bookview.cgi?bookid=P%26bns%20143

Editor: Carolyn Baker, University of Queensland
Editor: Michael Emmison, University of Queensland
Editor: Alan Firth, Aalborg University
Hardback: ISBN: 9027253862 Pages: xviii,352 Price: Europe EURO 120.00
Hardback: ISBN: 9027253862 Pages: xviii,352 Price: U.S. $ 144.00

Telephone helplines have become one of the most pervasive sites of
expert-lay interaction in modern societies throughout the world. Yet
surprisingly little is known of the in situ, language-based processes of
help-seeking and help-giving behavior that occurs within them. This
collection of original studies by both internationally renowned and
emerging scholars seeks to improve upon this state of affairs. It does so
by offering some of the first systematic investigations of
naturally-occurring spoken interaction in telephone helplines. Using the
methods of Conversation Analysis, each of the contributors offers a
detailed investigation into the skills and competencies that callers and
call-takers routinely draw upon when engaging one another within a range of
helplines. Helplines in the US, the UK, Australia, Scandinavia, The
Netherlands, and Ireland, dealing with the provision of healthcare,
emotional support and counselling, technical assistance and consumer
rights, tourism and finance, make up the studies in the volume.
Collectively and individually, the research provides fascinating insight
into an under-researched area of modern living and demonstrates the
relevance and potential of helplines for the growing field of institutional

This book will be of interest to students of communication, applied
linguistics, discourse and conversation, sociology, counselling, technology
and work, social psychology and anthropology.

Table of contents

Notes on contributors xi-xiv

Preface xv-xvii

Calling for help: An introduction
Alan Firth, Michael Emmison and Carolyn Baker 1-35

Technical assistance

Calibrating for competence in calls to technical support
Carolyn Baker, Michael Emmison and Alan Firth 39-62

Collaborative problem description in help desk calls
Hanneke Houtkoop, Frank Jansen and Anja Walstock 63-89

The metaphoric use of space in expert-lay interaction about computing systems
Wilbert Kraan 91-105

Emotional support

The mitigation of advice: Interactional dilemmas of peers on a telephone
support service
Christopher Pudlinski 109-131

Four observations on openings in calls to Kids Help Line
Susan Danby, Carolyn Baker and Michael Emmison 133-151

'I just want to hear somebody right now': Managing identities on a
telephone helpline
Hedwig te Molder 153-173

Healthcare provision

Callers' presentations of problems in telephone calls to Swedish primary care
Vesa Leppanen 177-205

Constructing and negotiating advice in calls to a poison information center
Hakan Landqvist 207-234

Consumer assistance

Opportunities for negotiation at the interface of phone calls and
service-counter interaction: A case study
Denise Chappell 237-256

Institutionality at issue: The helpline call as a 'language game'
Brian Torode 257-283

Aspects of call management

Some initial reflections on conversational structures for instruction giving
Ged M. Murtagh 287-307

Working a call: Multiparty management and interactional infrastructure in
calls for help
Jack Whalen and Don H. Zimmerman 309-345

Name Index 347-348

Subject Index 349-351

Linguistic Field(s): Anthropological Linguistics
                            Applied Linguistics
                            Discourse Analysis

Written In: English (eng )

See this book announcement on our website:

-------------------------- Major Supporters --------------------------
Blackwell Publishing http://www.blackwellpublishing.com
Cambridge University Press http://us.cambridge.org
Cascadilla Press http://www.cascadilla.com/
Continuum International Publishing Group Ltd http://www.continuumbooks.com
Edinburgh University Press http://www.eup.ed.ac.uk/
Elsevier Ltd. http://www.elsevier.com/linguistics
Equinox Publishing Ltd. http://www.equinoxpub.com/
Georgetown University Press http://www.press.georgetown.edu
Hodder Arnold http://www.hoddereducation.co.uk
John Benjamins http://www.benjamins.com/
Lawrence Erlbaum Associates http://www.erlbaum.com/
Lincom GmbH http://www.lincom.at
MIT Press http://mitpress.mit.edu/
Mouton de Gruyter http://www.mouton-publishers.com
Oxford University Press http://www.oup.com/us
Rodopi http://www.rodopi.nl/
Routledge (Taylor and Francis) http://www.routledge.com/
Springer http://www.springeronline.com

---------------------- Other Supporting Publishers ----------------------
Anthropological Linguistics http://www.indiana.edu/~anthling/
CSLI Publications http://cslipublications.stanford.edu/
Graduate Linguistic Students' Assoc. Umass http://glsa.hypermart.net/
International Pragmatics Assoc. http://ipra-www.uia.ac.be/ipra/
Kingston Press Ltd http://www.kingstonpress.com/
MIT Working Papers in Linguistics http://web.mit.edu/mitwpl/
Multilingual Matters http://www.multilingual-matters.com/
Pacific Linguistics http://pacling.anu.edu.au/
Palgrave Macmillan http://www.palgrave.com
SIL International http://www.ethnologue.com/bookstore.asp
St. Jerome Publishing Ltd. http://www.stjerome.co.uk
Utrecht Institute of Linguistics / LOT Netherlands Graduate School of Linguistic http://www-uilots.let.uu.nl/


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