LINGUIST List 16.3427
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Thu Dec 01 2005
Books: Discourse Analysis/Pragmatics: Zhu/Baker et al
Editor for this issue: Megan Zdrojkowski
<megan linguistlist.org>
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Links to the websites of all LINGUIST's supporting publishers are available at the end of this issue.
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Directory
1. Paul
Peranteau,
Written Communication Across Cultures: Zhu
2. Paul
Peranteau,
Calling for Help: Baker, Emmison, Firth (Eds)
Message 1: Written Communication Across Cultures: Zhu
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Date: 22-Nov-2005
From: Paul Peranteau <paulbenjamins.com>
Subject: Written Communication Across Cultures: Zhu
Title: Written Communication Across Cultures
Subtitle: A Sociocognitive Perspective on Business Genres
Series Title: Pragmatics & Beyond New Series 141
Published: 2005
Publisher: John Benjamins
http://www.benjamins.com/
Book URL: http://www.benjamins.com/cgi-bin/t_bookview.cgi?bookid=P%26bns%20141
Author: Yunxia Zhu, University of Queensland
Hardback: ISBN: 9027253846 Pages: xviii,216 Price: Europe EURO 105.00
Hardback: ISBN: 9027253846 Pages: xviii,216 Price: U.S. $ 126.00
Abstract:
This book explores effective written communication across cultures both
theoretically and practically. Specifically it conceptualizes
cross-cultural genre study and compares English and Chinese business
writing collected from Australia, New Zealand and China. It is also one of
those inspired by contrastive rhetoric but has contributed innovatively and
uniquely by incorporating research findings from genre analysis, in
particular, the sociocognitive genre perspective into this cross-cultural
study.
On the one hand, the endeavor represents an in-depth theoretical
exploration by considering not only discourse community and cognitive
structuring, but also the deep semantics of genre and intertextuality,
while broadening genre study by integrating insights from cross-cultural
communication as well as the Chinese perspectives. On the other hand, the
book also addresses pragmatic issues. As a particular feature, it solicits
professional members' intercultural viewpoints; thus confirming the shared
social "stock of knowledge" employed in the culturally defined writing
conventions.
Last but not least, this book explores the implications for genre education
and training, and develops an appropriate model for cross-cultural genre
learning, which encourages learning through legitimate peripheral
participation and intercultural learning in business organizations.
Table of contents
List of figures xi
List of tables xiii
Notation conventions xv
Preface xvii-xviii
1. Introduction and outline 1-7
2. Communication across cultures 9-25
3. Conceptual framework: A dual perspective 27-60
4. Research design 61-69
5. Comparing English and Chinese sales letters 71-99
6. Comparing English and Chinese sales invitations 101-122
7. Comparing English and Chinese business faxes 123-154
8. Cross-Cultural genre teaching: Actions and implications 155-176
9. Summaries and conclusions 177-188
References 189-202
Appendices 203-208
Name index 209-211
Subject Index 213-215
Linguistic Field(s):
Applied Linguistics
Discourse Analysis
Pragmatics
Sociolinguistics
Subject Language(s): Chinese, Mandarin (cmn)
English (eng)
Written In: English (eng )
See this book announcement on our website:
http://linguistlist.org/get-book.html?BookID=17340
Message 2: Calling for Help: Baker, Emmison, Firth (Eds)
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Date: 22-Nov-2005
From: Paul Peranteau <paulbenjamins.com>
Subject: Calling for Help: Baker, Emmison, Firth (Eds)
Title: Calling for Help
Subtitle: Language and social interaction in telephone helplines
Series Title: Pragmatics & Beyond New Series 143
Published: 2005
Publisher: John Benjamins
http://www.benjamins.com/
Book URL: http://www.benjamins.com/cgi-bin/t_bookview.cgi?bookid=P%26bns%20143
Editor: Carolyn Baker, University of Queensland
Editor: Michael Emmison, University of Queensland
Editor: Alan Firth, Aalborg University
Hardback: ISBN: 9027253862 Pages: xviii,352 Price: Europe EURO 120.00
Hardback: ISBN: 9027253862 Pages: xviii,352 Price: U.S. $ 144.00
Abstract:
Telephone helplines have become one of the most pervasive sites of
expert-lay interaction in modern societies throughout the world. Yet
surprisingly little is known of the in situ, language-based processes of
help-seeking and help-giving behavior that occurs within them. This
collection of original studies by both internationally renowned and
emerging scholars seeks to improve upon this state of affairs. It does so
by offering some of the first systematic investigations of
naturally-occurring spoken interaction in telephone helplines. Using the
methods of Conversation Analysis, each of the contributors offers a
detailed investigation into the skills and competencies that callers and
call-takers routinely draw upon when engaging one another within a range of
helplines. Helplines in the US, the UK, Australia, Scandinavia, The
Netherlands, and Ireland, dealing with the provision of healthcare,
emotional support and counselling, technical assistance and consumer
rights, tourism and finance, make up the studies in the volume.
Collectively and individually, the research provides fascinating insight
into an under-researched area of modern living and demonstrates the
relevance and potential of helplines for the growing field of institutional
interaction.
This book will be of interest to students of communication, applied
linguistics, discourse and conversation, sociology, counselling, technology
and work, social psychology and anthropology.
Table of contents
Notes on contributors xi-xiv
Preface xv-xvii
Calling for help: An introduction
Alan Firth, Michael Emmison and Carolyn Baker 1-35
Technical assistance
Calibrating for competence in calls to technical support
Carolyn Baker, Michael Emmison and Alan Firth 39-62
Collaborative problem description in help desk calls
Hanneke Houtkoop, Frank Jansen and Anja Walstock 63-89
The metaphoric use of space in expert-lay interaction about computing systems
Wilbert Kraan 91-105
Emotional support
The mitigation of advice: Interactional dilemmas of peers on a telephone
support service
Christopher Pudlinski 109-131
Four observations on openings in calls to Kids Help Line
Susan Danby, Carolyn Baker and Michael Emmison 133-151
'I just want to hear somebody right now': Managing identities on a
telephone helpline
Hedwig te Molder 153-173
Healthcare provision
Callers' presentations of problems in telephone calls to Swedish primary care
Vesa Leppanen 177-205
Constructing and negotiating advice in calls to a poison information center
Hakan Landqvist 207-234
Consumer assistance
Opportunities for negotiation at the interface of phone calls and
service-counter interaction: A case study
Denise Chappell 237-256
Institutionality at issue: The helpline call as a 'language game'
Brian Torode 257-283
Aspects of call management
Some initial reflections on conversational structures for instruction giving
Ged M. Murtagh 287-307
Working a call: Multiparty management and interactional infrastructure in
calls for help
Jack Whalen and Don H. Zimmerman 309-345
Name Index 347-348
Subject Index 349-351
Linguistic Field(s):
Anthropological Linguistics
Applied Linguistics
Discourse Analysis
Pragmatics
Sociolinguistics
Written In: English (eng )
See this book announcement on our website:
http://linguistlist.org/get-book.html?BookID=17341
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