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LINGUIST List 17.3062

Wed Oct 18 2006

Jobs: Natural Language Processing: Director, InQuira Inc

Editor for this issue: Catherine Adams <catherinlinguistlist.org>


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Directory
        1.    Darach Beirne, Natural Language Processing: Director, InQuira Inc, CA, USA


Message 1: Natural Language Processing: Director, InQuira Inc, CA, USA
Date: 17-Oct-2006
From: Darach Beirne <dbeirneinquira.com>
Subject: Natural Language Processing: Director, InQuira Inc, CA, USA


Organization: InQuira Inc
Department: Customer Services
Web Address: http://www.inquira.com
Specialty Areas: Natural Language Processing

Description
User Experience Engineer
(Natural Language Processing)

Position Summary
The User Experience Engineer provides natural language tuning services to
InQuira's MSP customers by assisting with complex questions on function, usage
and integration of InQuira products primarily, but not exclusively, dealing with
question and answer accuracy issues. Acting as the primary technical liaison
between InQuira and its hosted customers regarding Natural Language Search
results and Content issues, the User Experience Engineer will work with
customers to identify, troubleshoot, and correct technical issues. Typical
issues range from simple usage questions to complicated debugging of error
conditions.

Responsibilities
-Provide ongoing Dictionary maintenance for customers with hosted solutions.
-Perform problem resolution and verification for Natural Language Search
result and Content issues.
-Provide 2nd level NLP support to the InQuira Support Engineers.
-Maintain status of issues in the call tracking system
-Assist in testing product updates from engineering
-Provide support for Beta programs
-Convey customer feedback to the product development group
-Assist in the development of the InQuira Knowledge Base
-Assist in the development and implementation of e-support tools for use by
InQuira's customers.

Requirements
-Bachelor's degree with 1-3 years professional experience or Masters degree
with a major in Computer Science, Computational Linguistics or Language
Studies.
-Must have experience working with Natural Language Processing and/or Rules
Based Systems
-Strong troubleshooting and deductive reasoning skills
-Good technical communication and customer service skills
-Ability to manage multiple tasks simultaneously and work under time pressures
-Ability to clearly document solution status and resolution

Nice to Have
-Knowledge and experience of using XML, XSLT, HTML and other Web technologies.

----------------

Application Deadline: (Open until filled)

Contact Information:
Darach Beirne
Email: dbeirneinquira.com
Apply on-line at: http://www.inquira.com
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