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LINGUIST List 18.2251

Fri Jul 27 2007

Jobs: English & Comp Ling: Voice User Interface Designer, Nuance

Editor for this issue: Bethany Townsend <bethanylinguistlist.org>

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        1.    Deanna Roe, English & Computational Linguistics: Voice User Interface Designer, Nuance Communications, UK

Message 1: English & Computational Linguistics: Voice User Interface Designer, Nuance Communications, UK
Date: 12-Jul-2007
From: Deanna Roe <deanna.roenuance.com>
Subject: English & Computational Linguistics: Voice User Interface Designer, Nuance Communications, UK
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Organization: Nuance Communications
Department: Professional Services
Web Address: http://www.nuance.com

Specialty Areas: Computational Linguistics

Required Language(s): English (eng)


As a Design Engineer, you will support multiple Design Leaders, creating a
successful experience in this new medium for tens of thousands of callers
each day. Within a framework laid out by a Design Leader, you may design
component dialogs for callers to accomplish specific tasks, or you may
specify fallback and error - recovery behavior based on human-to-human
etiquette, yet meant to maximize outcomes in the automated system. In
performing these tasks, you will apply industry-leading standards for user
engagement, expert knowledge of speech recognition, synthesis, and dialog
technology, and professional intuition about what it takes to actively
engage a user and build a reciprocal sense of collaboration within a single
phone call. You will need to move quickly and easily from one engagement
to the next, be comfortable multi-tasking, and be able to adapt your sense
of what's best to a variety of team philosophies.

- Under the direction of Design Leaders and Professional Services Managers:
* Contribute to effective speech user interface designs, specifying call
flow, dialogs, and prompts
* Ensure the integrity of our specifications: modifying them to satisfy
evolving client requirements; detailing recognizer & dialog manager
behavior; and coordinating visual, detail, and conversational views on
these specifications
* Assist in implementing these designs, including interacting with
developers, directing voice talents, processing audio, and QA'ing prompt
inventories and applications
* Define, organize, execute, and report on Usability Tests for a wide
variety of applications
* Analyze performance of the user interface and recommend specific changes
to improve caller satisfaction and transaction completion.
* Implement desirable design changes discovered in usability and in the field
_ Use your experience on your specific projects to augment our evolving
body of best practices.
_ The ability to create and manage large complicated documents with
precision and style.
- Pro-actively manage your billable time, to optimize your availability
for multiple projects

Who you are:
You must supply the following credentials:
- BS or equivalent experience in human factors engineering, product
interface design, cognitive science, experimental psychology, technical
writing, or a similar degree
- Either a Master's degree in Human Factors/HCI, technical writing, solid
industry experience in user-centered design or data analysis
- Native-level English fluency
- Experience in usability testing
- Ability to travel
- Creativity and a sense of fun
- Be able to actively participate as an individual contributor, but be
comfortable working under the direction of a Design Leader
- Strong Microsoft Windows skills, including MS Office

Strong candidates will also have the following:
- Professional or college-level experience with speech recognition
software and/or involving telephony
- Experience with Natural Language speech user interface design
- Demonstrable audio engineering experience and flair
- Professional writing experience
- Experience working in a recording studio, as or with professional voice
- Programming skills in Perl and/or VB

- A challenging position at international level in a global company,
offering real development opportunities.
- Full time, located in our United Kingdom Office.
- The compensation package is in line with the function responsibilities.

Application Deadline: 12-Dec-2007

Email Address for Applications: deanna.roenuance.com

Contact Information:
Deanna Roe
Email: deanna.roenuance.com
Phone: 01483794340

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