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LINGUIST List 18.2359

Wed Aug 08 2007

Jobs: Spanish; English & Computational Linguistics: Manager, LogicTree

Editor for this issue: Bethany Townsend <bethanylinguistlist.org>

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        1.     Halley, Spanish; English & Computational Linguistics: Manager, LogicTree Corp., Bowie, MD, USA

Message 1: Spanish; English & Computational Linguistics: Manager, LogicTree Corp., Bowie, MD, USA
Date: 07-Aug-2007
From: Halley <careerslogictree.com>
Subject: Spanish; English & Computational Linguistics: Manager, LogicTree Corp., Bowie, MD, USA
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University or Organization: LogicTree Corp.
Web Address: http://www.logictree.com/content/home.htm

Job Rank: Manager

Specialty Areas: Computational Linguistics

Required Language(s): English (eng)
                            Spanish (spa)


As Manager of UI Design, you will be responsible for the overall quality of
the Voice User Interface (VUI). You will manage a team of talented UI
designers in a hands-on fashion, focused on creating a successful user
experience through natural and compelling interfaces, while meeting
customers' goals of reducing costs and increasing automation rates. You
will apply industry-leading standards for user engagement, expert knowledge
of linguistic principles and speech recognition, synthesis, and dialog
technology. The role requires people with an aptitude to consider the
bigger picture, an innovative nature, and the determination to deliver
quality & value to the customer. Successful candidates will possess the
ability to work effectively with employees, clients, contractors, subject
matter experts, & engineers.

- Provide managerial direction to UI Designers; mentoring, performance
reviews, resource allocation
- Manage both local & remote team members composed of designers,
translators, voice talents, studios, & test engineers
- Ensure that the groups produces UI Designs that exceed expectations of
quality, and are delivered on time, while also contributing to effective
speech user interface designs, specifying call flow, dialogs, and prompts
in a hands-on fashion when appropriate
- Assist in implementing designs, working with developers where necessary,
directing voice talents, processing audio, and performing QA reviews of
prompt inventories and applications
- Lead the development of processes and best practices in UI Design
- Work with managers of other groups to ensure effective communication,
workflow, and overall success to deliver internal project deliverables on
- Ensure implementation of desirable design changes discovered in tuning,
usability, and in the field
- Provide accurate & realistic estimates for budget and schedule for
upcoming projects

Required Skills:
- Advanced Degree in Linguistics, Cognitive Psychology, or Human Computer
- 5+ years of experience in Voice User Interface Design in Interactive
Voice Response (IVR)
- 2+ years of management experience
- Dynamic and decisive leader, who creates clear goals, fosters
accountability and ownership, leads by example and builds loyalty
- Team player that works well with others, both within the UI group and
across other groups
- Experience designing voice dialogs for telephony applications, including
creating call flow diagrams, detailed dialog design specifications, and prompts
- Must be able to communicate effectively, written and verbal, be
decisive, pay attention to detail, take ownership, and engage on multiple
levels across functional groups and follow through
- Ability to translate information architecture & business requirements
into Voice Interaction Designs
- Experience in usability testing & user research
- Understanding of speech recognition technologies

Past Experience:
- Design interactions and create voice prompts to elicit appropriate
successful responses
- Design usability studies and recommend improvements based on observations
- Write voice prompts, design call flows, and coach voice talent
- Design, implement and report usability assessments, including focus
groups, recognition testing, and usability testing
- Experience with coaching voice talents & audio editing
- Knowledge of existing & future technologies relevant to voice applications

Nice to have:
- Fluent in Spanish, English
- An understanding of Speech Recognition Application Lifecycle Development

Application Deadline: 30-Nov-2007

Email Address for Applications: careerslogictree.com
Contact Information:
Michael Halley
Email: careerslogictree.com

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