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LINGUIST List 18.416

Wed Feb 07 2007

Jobs: Dutch; English; German Standard: Rank Open, Nuance Communications

Editor for this issue: Catherine Adams <catherinlinguistlist.org>

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        1.    Alan Kitaman, Dutch; English; German, Standard: Rank Open, Nuance Communications International, Belgium
Message 1: Dutch; English; German, Standard: Rank Open, Nuance Communications International, Belgium
Date: 07-Feb-2007
From: Alan Kitaman <alan.kitamannuance.com>
Subject: Dutch; English; German, Standard: Rank Open, Nuance Communications International, Belgium


Organization: Nuance Communications International
Department: HR
Web Address: http://www.nuance.com
Job Rank: Rank Open
Specialty Areas: Multilingual Customer Service
Required Language(s): Dutch (nld)
English (eng)
German, Standard (deu)

Description:
Job Title: Help Desk Operative
Reports to: Regional Service Manager International

Main purpose of Job:
Working with Melbourne call centre personnel to receive and triage first line
break fix for all regions on Dictaphones range of Dictation and Speech
Recognition products as required.

Duties:
-Taking in-bound calls from customers, understanding their needs and agreeing a
follow-up action to supply their needs
-Logging call details onto the service system
-Triaging fault calls by phone and using remote control software
-Support of USSI service reps on site
-Escalating break-fix calls not successfully resolved remotely to field service
-Emergency on site field service cover

Required experience and skills:
-Experience of dealing with the public
-Telephone skills (i.e. good verbal communicator)
-Good knowledge of Dutch, German and English language essential
-Experience of installing and supporting Dictaphone products an advantage
(training will be given)
-Knowledge of W2003/XP
-Able to work on own initiative
-Well-organised, able to assign priority
-Team player
-Must speak fluently German, Dutch and English

Location: Merelbeke or Aachen Office

Interested?
Please send your CV to Alan Kitaman at Alan.KitamanNuance.com. If you have
any questions, please contact him at +32 (0)9 239 8090.

We are looking forward to receiving your application!

The experience speaks for itself (TM)

Application Deadline: (Open until filled)

Contact Information:
Intl.Recruitment Manager Alan Kitaman
Email: alan.kitamannuance.com
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