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LINGUIST List 19.1438

Tue Apr 29 2008

Jobs: Various Langs & Various Subdisciplines: Support Engineer, SDL ...

Editor for this issue: Luiza Newlin Lukowicz <luizalinguistlist.org>

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        1.    Paul Filkin, Various Langs & Various Subdisciplines: Support Engineer, SDL Technologies, Copenhagen, Denmark

Message 1: Various Langs & Various Subdisciplines: Support Engineer, SDL Technologies, Copenhagen, Denmark
Date: 28-Apr-2008
From: Paul Filkin <pfilkinsdl.com>
Subject: Various Langs & Various Subdisciplines: Support Engineer, SDL Technologies, Copenhagen, Denmark
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University or Organization: SDL Technologies
Department: Support
Job Location: Copenhagen, Denmark
Web Address: http://www.sdl.com
Job Rank: Support Engineer

Specialty Areas: Applied Linguistics; Computational Linguistics; Translation; CAT Tools

Required Language(s): Danish (dan)
                            English (eng)
                            Finnish (fin)
                            Swedish (swe)


Customer Support Engineer

This position is based in Copenhagen, Denmark. The specialist works on the
front line supporting our fast-growing customer base in the use of SDL and
TRADOS products.

Start date: ASAP

What does the position involve?

You must be a highly analytical and articulate individual who will work in
a busy team providing high-quality technical support to our customers. The
successful candidate will thrive in a challenging environment where they
will be constantly gaining knowledge of SDL's desktop and server based

Key Responsibilities:
- Provide real time responses to our customer support inquiries.
- Interact with our customers via electronic channels and telephone.
- Diagnose problem causes and provide solutions.
- Ensure continuous monitoring of customer issues until they are resolved.
- Contribute FAQs and articles to the knowledge base.
- Work closely with development to diagnose bugs and provide patches to
- Occasional beta testing of new product releases.
- Occasional delivery of training to our customers.

Skills & Experience:
- Excellent verbal and written communication skills in English. Finnish or
Swedish essential, Danish an advantage.
- Excellent problem solving skills.
- Self-motivated and resourceful.
- Empathy and enthusiasm essential to dealing with difficult customer issues.
- Ability to quickly adapt to new methodologies and technologies, and work
in a high-pressure environment.
- Preference for working in a cooperative team environment.
- Demonstrated ability and willingness to learn new technology quickly.
- Good knowledge of common applications and file formats (DOC, RTF, PPT,
XLS, HTML, XML and other DTP formats such as FrameMaker and InDesign).
- Experience in one or more of the following: MS SQL Database Server;
Internet Information Services/Apache Tomcat; Windows operating systems
(2000, XP, Vista and their respective server versions); .NET; Java.
- Experience with computer-aided translation software, ideally with SDL
Trados tools, would be a distinct advantage.

Is your background in one of the following areas?
- Experience working in technical support, customer service or call center
- Degree in computational linguistics, computer science or
translation/linguistics with a focus on computer-assisted/machine
translation and/or terminology management
- Experience in the localization industry
- Initial experience with Windows networks and their administration

Are you interested in…
- Working in an international environment?
- Keeping abreast of new technologies?
- A dynamic career path with exciting prospects?
- A casual, yet focused work environment?
- Excellent compensation?
- New challenges and interesting projects?

Application Deadline: Open until filled.

Email Address for Applications: recruitment.supportsdl.com
Web Address for Applications: http://www.sdl.com/en/company/careers/fullTime/denmark/
Contact Information:
Paul Filkin
Email: pfilkinsdl.com

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