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LINGUIST List 21.3967

Thu Oct 07 2010

Books: Applied Ling/Socioling: Forey, Lockwood (Eds)

Editor for this issue: Fatemeh Abdollahi <fatemehlinguistlist.org>


Links to the websites of all LINGUIST's supporting publishers are available at the end of this issue.
Directory
        1.    Jennifer Tighe, Globalization, Communication and the Workplace: Forey, Lockwood (Eds)

Message 1: Globalization, Communication and the Workplace: Forey, Lockwood (Eds)
Date: 04-Oct-2010
From: Jennifer Tighe <jtighecontinuumbooks.com>
Subject: Globalization, Communication and the Workplace: Forey, Lockwood (Eds)
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Title: Globalization, Communication and the Workplace
Subtitle: Talking Across The World
Published: 2010
Publisher: Continuum International Publishing Group Ltd
                http://www.continuumbooks.com

Book URL: http://www.continuumbooks.com/books/detail.aspx?BookId=133563&SearchType=Basic

Editor: Gail Forey
Editor: Jane Lockwood
Electronic: ISBN: 9781441105356 Pages: 288 Price: U.K. £ 75.00
Hardback: ISBN: 9780826446077 Pages: 288 Price: U.K. £ 75.00
Abstract:

A linguistic analysis of global developments in Information Technology
Enabled Services as industry adopts less face-to-face interaction.

The global developments in Information Technology Enabled Services have
transformed customer service encounters which were until recently
face-to-face. Major business areas of healthcare, insurance, banking and
media are increasingly moving their customer processes to call centres, web
based interaction, and email. ITES is set for explosive growth over the
next decade, alongside being increasingly outsourced to non-English
speaking destinations. The need for good English language communication
skills is becoming ever more acute. This book looks closely at interactive
communication in customer-facing services, featuring the voices of both
academics and those in industry. It aims to integrate the work of applied
linguists, teachers, trainers and businesses. After an initial discussion
on the value of research to applied training, the major issues of ITES
communications are addressed with either an academic analysis being
followed by a training example derived from it, or with an analysis of a
workplace problem followed by a research-based solution proposal.

This volume should appeal to a wide readership in academic, business
training and HR departments.

Linguistic Field(s): Applied Linguistics
                            Sociolinguistics

Written In: English (eng )

See this book announcement on our website:
http://linguistlist.org/pubs/books/get-book.cfm?BookID=50715


Read more issues|LINGUIST home page|Top of issue

-------------------------- Major Supporters --------------------------
Brill http://www.brill.nl
Cambridge Scholars Publishing http://www.c-s-p.org
Cambridge University Press http://us.cambridge.org
Cascadilla Press http://www.cascadilla.com/
Continuum International Publishing Group Ltd http://www.continuumbooks.com
De Gruyter Mouton http://www.degruyter.com/mouton
Edinburgh University Press http://www.eup.ed.ac.uk/
Elsevier Ltd http://www.elsevier.com/linguistics
Emerald Group Publishing Limited http://www.emeraldinsight.com/
Equinox Publishing Ltd http://www.equinoxpub.com/
European Language Resources Association - ELRA http://www.elra.info.
Georgetown University Press http://www.press.georgetown.edu
John Benjamins http://www.benjamins.com/
Lincom GmbH http://www.lincom.eu
MIT Press http://mitpress.mit.edu/
Morgan & Claypool Publishers
Multilingual Matters http://www.multilingual-matters.com/
Narr Francke Attempto Verlag GmbH + Co. KG http://www.narr.de/
Oxford University Press http://www.oup.com/us
Palgrave Macmillan http://www.palgrave.com
Peter Lang AG http://www.peterlang.com
Rodopi http://www.rodopi.nl/
Routledge (Taylor and Francis) http://www.routledge.com/
Springer http://www.springer.com
University of Toronto Press http://www.utpjournals.com/
Wiley-Blackwell http://www.wiley.com

---------------------- Other Supporting Publishers ----------------------
Association of Editors of the Journal of Portuguese Linguistics http://www.fl.ul.pt/revistas/JPL/JPLweb.htm
Graduate Linguistic Students' Association, Umass http://glsa.hypermart.net/
International Pragmatics Assoc. http://www.ipra.be
Langues et Linguistique http://y.ennaji.free.fr/fr/
Linguistic Association of Finland http://www.ling.helsinki.fi/sky/
Netherlands Graduate School of Linguistics / Landelijke - LOT http://www.lotpublications.nl/
Pacific Linguistics http://pacling.anu.edu.au/
SIL International http://www.ethnologue.com/bookstore.asp
St. Jerome Publishing Ltd http://www.stjerome.co.uk
Utrecht institute of Linguistics http://www-uilots.let.uu.nl/



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