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LINGUIST List 22.3800

Thu Sep 29 2011

Books: Discourse Analysis/Sociolinguistics/Pragmatics: Márquez Reiter

Editor for this issue: Danniella Hornby <daniellalinguistlist.org>


Links to the websites of all LINGUIST's supporting publishers are available at the end of this issue.
Directory
        1.     Anna Glazier , Mediated Business Interactions: Márquez Reiter

Message 1: Mediated Business Interactions: Márquez Reiter
Date: 29-Sep-2011
From: Anna Glazier <Anna.Glaziereup.ed.ac.uk>
Subject: Mediated Business Interactions: Márquez Reiter
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Title: Mediated Business Interactions
Subtitle: Intercultural Communication Between Speakers of Spanish
Published: 2011
Publisher: Edinburgh University Press
                http://www.euppublishing.com

Book URL: http://www.euppublishing.com/book/9780748637201

Author: Rosina Márquez Reiter
Hardback: ISBN: 9780748637201 Pages: 224 Price: U.K. £ 65.00
Abstract:

This is the first monograph to examine mediated business interaction in
Spanish. It focuses on communication between native speakers of Spanish
from different Spanish-speaking countries with a view to informing our
understanding of intercultural communication in a contemporary business
environment. Using elements of pragmatics with tools from conversation
analysis, the book examines the various activities that telephone
conversationalists engage in to supply and demand a service over the phone
through the mediational means of Spanish by addressing the following
questions:

-Do speakers of Spanish display similar communicative practices as those
observed in other languages when requesting and being offered a service
over the phone?
-Do specifically located activities such as the call openings and closings
display similar coordination and ritualisation as that observed in other
languages?
-Does the language seen as a cultural tool reflect a different orientation
towards such activities?
-What strategies do telephone agents and (prospective) clients employ to
obtain a sale and either procure the best value for money or obviate it,
respectively? And, what role does intercultural communication play in the
construction of these practices?

Linguistic Field(s): Discourse Analysis
                            Pragmatics
                            Sociolinguistics

Subject Language(s): Spanish (spa)

Written In: English (eng )

See this book announcement on our website:
http://linguistlist.org/pubs/books/get-book.cfm?BookID=57711



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