LINGUIST List 23.1076|
Sat Mar 03 2012
Editor for this issue: Alison Zaharee
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From: Lucía Fernández-Amaya <lferamaupo.es>
Subject: Service Encounters Panel
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Full Title: Service Encounters Panel
Short Title: I AMPRA / V ICUP
Date: 19-Oct-2012 - 21-Oct-2012
Location: Charlotte, North Carolina, USA
Contact Person: Lucía Fernández-Amaya
Meeting Email: < click here to access email >
Linguistic Field(s): Pragmatics
Call Deadline: 01-Apr-2012
Service encounters have been widely studied from a pragmatic point of view. These studies have shown that the interaction between customer and service provider is essential for the success of the service encounter. Additionally, in the case of intercultural service encounters, there may be differences in what is considered appropriate communicative behavior - i.e. what (non)verbal actions may be conducive to customer satisfaction - which may hinder the success of the encounter.
To further the study of verbal interaction in service encounters, we are proposing a specialist panel for practitioners of pragmatics and related fields to present work on their latest research.
Call for Papers:
The panel topic can be approached from different angles such as, but not exclusively:
- Telephone service encounters
- Online service encounters
- Intercultural service encounters
- (Im)politeness in service encounters
- Conversational structure of service encounters
- Negotiation in service encounters
- Receptionist-guest interactions at hotels
- Communication at information desks
- Corner-shop interactions
- Reception desks in medical consultations, academic contexts, companies, etc.
If you are interested, please send an abstract (max 350 words), title and brief bio by April 1, 2012 to the convenors Lucía Fernández-Amaya (lferamaupo.es), Mª de la O Hernández-López (mariolahlupo.es) and Pilar Garcés-Conejos Blitvich (pgblitviuncc.edu).
Please feel free to circulate this call for papers among those who may be interested. For more information, feel free to contact us. We hope to see you in Charlotte in October 2012.
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