* * * * * * * * * * * * * * * * * * * * * * * *
LINGUIST List logo Eastern Michigan University Wayne State University *
* People & Organizations * Jobs * Calls & Conferences * Publications * Language Resources * Text & Computer Tools * Teaching & Learning * Mailing Lists * Search *
* *
LINGUIST List 23.952

Fri Feb 24 2012

Qs: Research on Telephone Discourse

Editor for this issue: Zac Smith <zaclinguistlist.org>


We'd like to remind readers that the responses to queries are usually best posted to the individual asking the question. That individual is then strongly encouraged to post a summary to the list. This policy was instituted to help control the huge volume of mail on LINGUIST; so we would appreciate your cooperating with it whenever it seems appropriate.

In addition to posting a summary, we'd like to remind people that it is usually a good idea to personally thank those individuals who have taken the trouble to respond to the query.

To post to LINGUIST, use our convenient web form at http://linguistlist.org/LL/posttolinguist.cfm.
Directory
        1.     Gillian Howarth , Research on Telephone Discourse


Message 1: Research on Telephone Discourse
Date: 22-Feb-2012
From: Gillian Howarth <ghowarthamazon.co.uk>
Subject: Research on Telephone Discourse
E-mail this message to a friend

I am currently training Hiring Managers on how to interview effectively on
the phone. Their common complaint is that they are missing non-verbal
cues so cannot make reasonable judgements. I wonder if anyone can
recommend any papers / research that have been done on this subject.
Even if not specific to interviewing, I would be interested in any papers or
studies done on telephone dialogue and analysis on this. I realise this is
really broad - my HMs aren't linguictic experts but I just feel if I can give
them some background it might help frame the training.


Thanks!

Linguistic Field(s): Discourse Analysis
                            Pragmatics


Read more issues|LINGUIST home page|Top of issue



Page Updated: 24-Feb-2012

Supported in part by the National Science Foundation       About LINGUIST    |   Contact Us       ILIT Logo
While the LINGUIST List makes every effort to ensure the linguistic relevance of sites listed on its pages, it cannot vouch for their contents.