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LINGUIST List 24.3374

Tue Aug 27 2013

Jobs: Comp Ling; Voice Interaction Design: Scientist, 24/7 Customer, Inc.

Editor for this issue: Sarah Fox <sarahlinguistlist.org>

Date: 26-Aug-2013
From: Mike Bruno <mike.bruno247-inc.com>
Subject: Computational Linguistics; Voice Interaction Design: Scientist, 24/7 Customer, Inc., California, USA
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University or Organization: 24/7 Customer, Inc.
Department: Applications Design and Speech Analysis
Job Location: California, USA
Web Address: http://www.247-inc.com
Job Title: Voice Interaction Designer

Job Rank: Scientist

Specialty Areas: Computational Linguistics; Voice Interaction Design


Description:

Have you ever been frustrated trying to use an Automated Speech application? Do you think most speech applications out there are either dumb or too complicated? Ever wonder why that voice user interface recognized everything but the obvious? Want to be a part of a team that is committed to fixing all this?

[24]7 is looking for a Voice Interaction Designer to join a team designing world-class voice applications. Using [24]7's Conversation Engine™—the speech industry's most advanced voice application platform—he/she will work with a number of other skill groups to automate high-volume customer service calls in numerous vertical markets.

Candidates should be experienced in gathering, validating and documenting client business requirements. Using [24]7’s tools and methodologies, he/she will learn to quickly translate business requirements into call flow designs based on industry-leading [24]7 best-practices and validate them.

The Voice Interaction Designer will design new and redesign/enhance existing high-volume speech recognition applications, interactive sales demos and non-interactive recordings. On-going application tuning activities are also expected to ensure on-going data-driven improvements in application design. The Designer, working in concert with client stakeholders, will apply proven, advanced VUI design techniques and principles to manage presentation of information, guidance, querying, playback, and cognitive load management.

Required:
- Call Flow Design
- Human Computer Interaction - Best Practices & Principles
- Grammar Writing
- Script & Prompt Design
- Usability Testing
- Speech Application Development Lifecycle
- Working Knowledge of Speech Recognition Engines
- 3+ Years Experience Designing Voice User Interfaces
- BS/MS in a Related Field – HCI, Linguistics, Computational Linguistics, Computer Science

Pluses:
- Knowledge of VoiceXML Standards
- Prototyping and “Wizard of Oz” Testing

This position can be located in either our Campbell, CA headquarters or our Alameda, CA office.

Application Deadline: (Open until filled)

Email Address for Applications: mike.bruno247-inc.com
Contact Information:
Sr. Recruiter Mike Bruno
Email: mike.bruno247-inc.com
Phone: 650.395.5223

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