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LINGUIST List 24.4161

Tue Oct 22 2013

Books: Business and Service Telephone Conversations: Varcasia

Editor for this issue: Justin Petro <justinlinguistlist.org>

Date: 08-Oct-2013
From: Hattie Clarke <Hattie.Clarkepalgrave.com>
Subject: Business and Service Telephone Conversations: Varcasia
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Title: Business and Service Telephone Conversations
Subtitle: An Investigation of British English, German and Italian Encounters
Published: 2013
Publisher: Palgrave Macmillan
                http://www.palgrave.com

Book URL: http://www.palgrave.com/products/title.aspx?pid=640661

Author: Cecilia Varcasia
Hardback: ISBN: 9781137286178 Pages: 200 Price: U.K. £ Comment: 55
Abstract:

This book systematically investigates the sequential deployment of responses to requests in telephone service encounters in British English, German and Italian.

Varcasia describes and defines conversational strategies used by speakers of the three languages when responding to requests, considering the different response formats and their grammatical configuration. Chapters are organised according to the structural complexity in the responses and explore the different practices of turn-construction. This cross-cultural comparison recognises the similarities and differences in the preference for response format and reveals that speakers in all three languages oriented to the same expectations of detailed responses involving extended conversation rather than short responses that provided only the requested information.

This book will appeal to scholars of linguistics and communication studies as well as having practical implications for the training of staff and call-centre operators.

Linguistic Field(s): Discourse Analysis
                            Sociolinguistics

Subject Language(s): English (eng)
                            German (deu)
                            Italian (ita)

Written In: English (eng)

See this book announcement on our website:
http://linguistlist.org/pubs/books/get-book.cfm?BookID=67653


---------------------------------- Publishing Partner ----------------------------------
Cambridge University Press http://us.cambridge.org

----------------------------- Major Supporting Publishers -----------------------------
Akademie Verlag GmbH http://www.oldenbourg-verlag.de/akademie-verlag
Bloomsbury Linguistics (formerly Continuum Linguistics) http://www.bloomsbury.com
Brill http://www.brill.nl
Cambridge Scholars Publishing http://www.c-s-p.org
Cascadilla Press http://www.cascadilla.com/
Classiques Garnier http://www.classiques-garnier.com/
De Gruyter Mouton http://www.degruyter.com/
Edinburgh University Press http://www.euppublishing.com
Elsevier Ltd http://www.elsevier.com/
Equinox Publishing Ltd http://www.equinoxpub.com/
European Language Resources Association (ELRA) http://www.elra.info/
Georgetown University Press http://www.press.georgetown.edu/
John Benjamins http://www.benjamins.com/
Lincom GmbH http://www.lincom-shop.eu/
MIT Press http://mitpress.mit.edu/
Multilingual Matters http://www.multilingual-matters.com/
Narr Francke Attempto Verlag GmbH + Co. KG http://www.narr.de/
Oxford University Press http://www.oup.com/us
Palgrave Macmillan http://www.palgrave.com/
Peter Lang AG http://www.peterlang.com/
Rodopi http://www.rodopi.nl/
Routledge (Taylor and Francis) http://www.routledge.com/
Springer http://www.springer.com/
University of Toronto Press http://www.utpjournals.com/
Wiley-Blackwell http://www.wiley.com/

--------------------------- Other Supporting Publishers ---------------------------
Association of Editors of the Journal of Portuguese Linguistics http://www.fl.ul.pt/revistas/JPL/JPLweb.htm
International Pragmatics Assoc. http://ipra.ua.ac.be/
Linguistic Association of Finland http://www.ling.helsinki.fi/sky/
Morgan & Claypool Publishers http://www.morganclaypool.com/
Netherlands Graduate School of Linguistics / Landelijke (LOT) http://www.lotpublications.nl/
Seoul National University http://j-cs.org/index/index.php
SIL International Publications http://www.sil.org/resources/publications
Universitat Jaume I http://www.uji.es/CA/publ/
University of Nebraska Press http://www.nebraskapress.unl.edu/
Utrecht institute of Linguistics http://www-uilots.let.uu.nl/

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