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Sorry About That

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Sorry About That "explores why we apologize or don't and how our apologies succeed or fail."


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Sociolinguistics from the Periphery

By Sari Pietikäinen, Alexandra Jaffe, Helen Kelly-Holmes, Nik Coupland

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Book Information

   

Title: Investigating Workplace Discourse
Written By: Almut Koester
Description:

Exploring the characteristics of different types of workplace
conversations, including decision-making, training, briefing or making
arrangements, this enthralling account pays particular attention to
interactions with a more social focus, such as small talk or office gossip.

Presenting a range of approaches to analyzing such workplace discourse,
Almut Koester argues for a combination of quantitative corpus-based
methods, to compare specific linguistic features in different genres and
qualitative methods involving a close analysis of individual conversations,
to explore such issues as politeness, power, conflict and
consensus-building. A corpus of conversations recorded in a variety of
office environments both in the UK and the USA is used throughout to
demonstrate the interplay between speakers accomplishing tasks and
maintaining relationships in the workplace.

Publication Year: 2006
Publisher: Routledge (Taylor and Francis)
Review: Not available for review. If you would like to review a book on The LINGUIST List, please login to view the AFR list.
BibTex: View BibTex record
Linguistic Field(s): Discourse Analysis
Subject Language(s): English
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Versions:
Format: Hardback
ISBN: 0415364701
ISBN-13: N/A
Pages: 192
Prices: U.S. $ 135.00

 
 
Format: Paperback
ISBN: 041536471X
ISBN-13: N/A
Pages: 192
Prices: U.S. $ 44.95