This study concerns the nature of impoliteness in face-to-face spoken
interaction. For more than three decades many pragmatic and sociolinguistic
studies of interaction have considered politeness to be one central
explanatory concept governing and underpinning face-to-face interaction.
Politeness' "evil twin" impoliteness has been largely neglected until only
very recently. This book, the first of its kind on the subject, considers
the role that impoliteness has to play by drawing extracts from a range of
discourse types (car parking disputes, army and police training,
police-public interactions and kitchen discourse). The study considers the
triggering of impoliteness; explores the dynamic progression of impolite
exchanges, and examines the way in which such exchanges come to some form
of resolution. 'Face' and the linguistic sophistication and manipulation of
discoursally expected norms to cause, or deflect impoliteness is also
explored, as is the dynamic and sometimes hotly contested nature of an
individual's socio-discoursal role.