This book explores the issue of politeness phenomena and socially
appropriate behavior in two societies, Mexico and the United States, in
three different contexts: refusing invitations, requests, and suggestions.
In addition to a state-of-the-art review of the speech act of refusals in
numerous languages, the book provides a rigorous analysis of data
collection methods utilized to examine speech act behavior at the
production and perception levels. Many examples of native speaker
interactions illustrate the similarities and differences observed in the
realization patterns and the perception of refusals by Mexicans and
Americans in formal and informal situations. The data are analyzed in terms
of refusal sequences and pragmatic strategies which are strategically used
to carry out relational work during the negotiation of face. The results of
the quantitative and qualitative analyses are interpreted in light of the
notions of face, politeness, and relational work in Mexico and the United
States. This publication will be of interest to researchers and students in
pragmatics and discourse analysis, cross-cultural communication, and sociology.