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Language Planning as a Sociolinguistic Experiment

By: Ernst Jahr

Provides richly detailed insight into the uniqueness of the Norwegian language development. Marks the 200th anniversary of the birth of the Norwegian nation following centuries of Danish rule


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Acquiring Phonology: A Cross-Generational Case-Study

By Neil Smith

The study also highlights the constructs of current linguistic theory, arguing for distinctive features and the notion 'onset' and against some of the claims of Optimality Theory and Usage-based accounts.


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Language Production and Interpretation: Linguistics meets Cognition

By Henk Zeevat

The importance of Henk Zeevat's new monograph cannot be overstated. [...] I recommend it to anyone who combines interests in language, logic, and computation [...]. David Beaver, University of Texas at Austin


Book Information

   

Title: The Language of Outsourced Call Centers
Subtitle: A corpus-based study of cross-cultural interaction
URL: http://www.benjamins.com/cgi-bin/t_bookview.cgi?bookid=SCL%2034
Series Title: Studies in Corpus Linguistics 34
Description:

The Language of Outsourced Call Centers is the first book to explore
a large-scale corpus representing the typical kinds of interactions and
communicative tasks in outsourced call centers located in the Philippines
and serving American customers. The specific goals of this book are to
conduct a corpus-based register comparison between outsourced call center
interactions, face-to-face American conversations, and spontaneous
telephone exchanges; and to study the dynamics of cross-cultural
communication between Filipino call center agents and American callers, as
well as other demographic groups of participants in outsourced call center
transactions, e.g., gender of speakers, agents’ experience and performance,
and types of transactional tasks. The research design relies on a number of
analytical approaches, including corpus linguistics and discourse analysis,
and combines quantitative and qualitative examination of linguistic data in
the investigation of the frequency distribution and functional
characteristics of a range of lexico/syntactic features of outsourced call
center discourse.

Publication Year: 2009
Publisher: John Benjamins
Review: Not available for review. If you would like to review a book on The LINGUIST List, please login to view the AFR list.
BibTex: View BibTex record
Linguistic Field(s): Discourse Analysis
Sociolinguistics
Syntax
Text/Corpus Linguistics
Lexicography
Cross-Cultural Communication
Issue: All announcements sent out by The LINGUIST List are emailed to our subscribers and archived with the Library of Congress.
Click here to see the original emailed issue.

Versions:
Format: Electronic
ISBN-13: 9789027289797
Prices: EuropeEURO 105.00
U.S.$ 158.00
 
Format: Hardback
ISBN-13: 9789027223081
Prices: EuropeEURO 105.00
U.S.$ 158.00