Publishing Partner: Cambridge University Press CUP Extra Wiley-Blackwell Publisher Login
amazon logo
More Info


New from Oxford University Press!

ad

Latin: A Linguistic Introduction

By Renato Oniga and Norma Shifano

Applies the principles of contemporary linguistics to the study of Latin and provides clear explanations of grammatical rules alongside diagrams to illustrate complex structures.


New from Cambridge University Press!

ad

The Ancient Language, and the Dialect of Cornwall, with an Enlarged Glossary of Cornish Provincial Words

By Frederick W.P. Jago

Containing around 3,700 dialect words from both Cornish and English,, this glossary was published in 1882 by Frederick W. P. Jago (1817–92) in an effort to describe and preserve the dialect as it too declined and it is an invaluable record of a disappearing dialect and way of life.


New from Brill!

ad

Linguistic Bibliography for the Year 2013

The Linguistic Bibliography is by far the most comprehensive bibliographic reference work in the field. This volume contains up-to-date and extensive indexes of names, languages, and subjects.


Book Information

   

Title: Globalization, Communication and the Workplace
Subtitle: Talking Across The World
Edited By: Gail Forey
Jane Lockwood
URL: http://www.continuumbooks.com/books/detail.aspx?BookId=133563&SearchType=Basic
Description:

A linguistic analysis of global developments in Information Technology
Enabled Services as industry adopts less face-to-face interaction.

The global developments in Information Technology Enabled Services have
transformed customer service encounters which were until recently
face-to-face. Major business areas of healthcare, insurance, banking and
media are increasingly moving their customer processes to call centres, web
based interaction, and email. ITES is set for explosive growth over the
next decade, alongside being increasingly outsourced to non-English
speaking destinations. The need for good English language communication
skills is becoming ever more acute. This book looks closely at interactive
communication in customer-facing services, featuring the voices of both
academics and those in industry. It aims to integrate the work of applied
linguists, teachers, trainers and businesses. After an initial discussion
on the value of research to applied training, the major issues of ITES
communications are addressed with either an academic analysis being
followed by a training example derived from it, or with an analysis of a
workplace problem followed by a research-based solution proposal.

This volume should appeal to a wide readership in academic, business
training and HR departments.

Publication Year: 2010
Publisher: Bloomsbury Publishing (formerly The Continuum International Publishing Group)
Review: Not available for review. If you would like to review a book on The LINGUIST List, please login to view the AFR list.
BibTex: View BibTex record
Linguistic Field(s): Applied Linguistics
Sociolinguistics
Issue: All announcements sent out by The LINGUIST List are emailed to our subscribers and archived with the Library of Congress.
Click here to see the original emailed issue.

Versions:
Format: Electronic
ISBN-13: 9781441105356
Pages: 288
Prices: U.K. £ 75.00
 
Format: Hardback
ISBN-13: 9780826446077
Pages: 288
Prices: U.K. £ 75.00