User interfaces and supporting documentation are both supposed to help people when using a complex device. But often, these forms of support seem to come from different worlds. User interface designers, document designers, and researchers in both interface and document design share many goals, but are also separated by many barriers. In this book, user interface designers and document designers from Microsoft Corporation and from Apple Computer, plus researchers from several universities try to bridge the gap between interface design and document design. They discuss opportunities for closer cooperation, and for more integrated and effective help for users of modern technology. List of contents: Preface 1. Parallels and dichotomies in Interface Design & Document Design Piet Westendorp, Carel Jansen, Rob Punselie 2. Help yourself: designing help to fit software users and their work Tjeerd Hoek & Leah Kaufman 3. Designing online help for the Mac OS Kevin Knabe 4. Designing Assistants Josi Arcellana 5. Document and user interface design for older citizens Herman Bouma 6. Supportive documentation for older people Patricia Wright 7. Document-supported communication of new forms of interaction Dominic Bouwhuis Keywords: Man Machine Interaction; User Interface Design; Online Help Design; Document Design; Information Design; Visual Communication; Technical Communication; Gerontechnology Target group: user interface designers, manual designers, designers of instructions for use, interaction researchers, information designers, document designers