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I'm a phonetician currently working on a project involving synthetic speech
for telecommunication services.
For some time I've been wondering about how people react to synthetic
speech, but I do not know of any studies/research carried out on the topic.
What I would like to know is whether there has been any research done on
the perception of synthetic speech. How do people react when they encounter
a synthetic voice on the phone when booking their airplane tickets, for
instance? I would also like to hear personal experiences on the topic.
I am mainly interested in synthetic speech on the phone, but I welcome
anything related to this topic! If anyone should have
material/experiences/references on reactions to prerecorded voices employed
in telecommunicational purposes, I am interested in that as well.
The assumption that I seem to share with many others is that people will
react negatively when they realize that they are conversing with a machine.
Do people react negatively to synthetic speech as a general rule?
If so, what triggers the negative response?
Are there certain spectral features that are especially prominent in
trigging the negative response? By using the term ''negative response'' I
mean to cover experiences of frustration, anger, fright, etc.
If somebody could help me out, I'd be much obliged! I will post a summary
if I receive enough responses.
Bente Henrikka Moxness
Dept. of Linguistics
NTNU (Norwegian University of Science and Technology)
Tel: +47 73 59 15 16
Fax: +47 73 59 61 19
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