Research on Telephone Discourse
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I am currently training Hiring Managers on how to interview effectively on
the phone. Their common complaint is that they are missing non-verbal
cues so cannot make reasonable judgements. I wonder if anyone can
recommend any papers / research that have been done on this subject.
Even if not specific to interviewing, I would be interested in any papers or
studies done on telephone dialogue and analysis on this. I realise this is
really broad - my HMs aren't linguictic experts but I just feel if I can give
them some background it might help frame the training.
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