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"Buenos dias", "buenas noches" -- this was the first words in a foreign language I heard in my life, as a three-year old boy growing up in developing post-war Western Germany, where the first gastarbeiters had arrived from Spain. Fascinated by the strange sounds, I tried to get to know some more languages, the only opportunity being TV courses of English and French -- there was no foreign language education for pre-teen school children in Germany yet in those days. Read more



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Query Details


Query Subject:   Research on Telephone Discourse
Author:   Gillian Howarth
Submitter Email:  click here to access email

Linguistic LingField(s):  Discourse Analysis
Pragmatics

Query:   I am currently training Hiring Managers on how to interview effectively on
the phone. Their common complaint is that they are missing non-verbal
cues so cannot make reasonable judgements. I wonder if anyone can
recommend any papers / research that have been done on this subject.
Even if not specific to interviewing, I would be interested in any papers or
studies done on telephone dialogue and analysis on this. I realise this is
really broad - my HMs aren't linguictic experts but I just feel if I can give
them some background it might help frame the training.


Thanks!
LL Issue: 23.952
Date posted: 24-Feb-2012



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