Query Details
| Query Subject: |
Research on Telephone Discourse
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| Author: | Gillian Howarth | |
| Submitter Email: | click here to access email | |
| Linguistic LingField(s): |
Discourse Analysis
Pragmatics |
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| Query: |
I am currently training Hiring Managers on how to interview effectively on
the phone. Their common complaint is that they are missing non-verbal cues so cannot make reasonable judgements. I wonder if anyone can recommend any papers / research that have been done on this subject. Even if not specific to interviewing, I would be interested in any papers or studies done on telephone dialogue and analysis on this. I realise this is really broad - my HMs aren't linguictic experts but I just feel if I can give them some background it might help frame the training. Thanks! |
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| LL Issue: | 23.952 | |
| Date posted: | 24-Feb-2012 | |
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