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LINGUIST List 17.2741

Mon Sep 25 2006

Jobs: Comp Ling, Translation: Support Engineer, SDL Trados

Editor for this issue: Catherine Adams <catherinlinguistlist.org>


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        1.    Judith de Jong, Comp Ling, Translation: Support Engineer, SDL Trados, Vlaams Brabant, Belgium


Message 1: Comp Ling, Translation: Support Engineer, SDL Trados, Vlaams Brabant, Belgium
Date: 25-Sep-2006
From: Judith de Jong <jjongsdl.com>
Subject: Comp Ling, Translation: Support Engineer, SDL Trados, Vlaams Brabant, Belgium


Organization: SDL Trados
Department: Enterprise Support
Web Address: http://www.sdl.com
Specialty Areas: Applied Linguistics; Computational Linguistics; General
Linguistics; Text/Corpus Linguistics; Translation

Description:
Support Engineer

Description:
The Support Engineer works as a specialist on the front line, supporting
our fast-growing customer base in the use of SDL and TRADOS enterprise
products.

What does the position involve?
As part of our Enterprise Support team in Leuven, you will:
-Provide real time responses to our customer inquiries
-Interact with our customers via electronic channels and telephone
-Ensure continuous monitoring of customer issues until they are resolved
-Provide technical account management for strategically important accounts
-Work closely with development to diagnose bugs and provide patches to
customers
-Perform additional tasks like testing, providing training, software deployment
-Act as a global team member that contributes to solutions and customer
satisfaction
-Adapt to a fast-paced and changing technical environment

Is your background in one or more of the following areas?
-Degree in computational linguistics, computer science or
translation/linguistics with a focus on computer-assisted/machine
translation and/or terminology management
-Experience working in technical support, customer service or call center
-Experience in the localization industry
-Initial experience with Windows networks and their administration

Qualifications:
-Verbal and written fluency in English
-Verbal and written fluency in Dutch and/or French; additional language
knowledge like Italian, Spanish or German is an asset
-Excellent skills in problem solving and analytic thinking
-Excellent skills in communication, negotiation and conflict management
-Self-motivated and resourceful
-Preference for working in a cooperative world-wide team environment
-Demonstrated ability and willingness to learn new technology
-Ability to work under high-pressure environment
-Good knowledge of common file formats (DOC, RTF, HTML, XML and DTP formats
such as FrameMaker and InDesign)
-Good knowledge of Windows operating systems (NT, 2000, XP and their
respective server versions)
-Experience with SQL Server and Oracle and their respective management
tools is an asset
-Experience with Internet Information Services, Apache Tomcat and their
management tools is an asset
-Experience with computer-aided translation software - ideally with TRADOS
and SDL tools - is an asset

Are you interested in?
-Working in an international environment?
-Keeping abreast of new technologies?
-A dynamic career path with exciting prospects?
-A casual, yet focused work environment?
-Excellent compensation?
-New challenges and interesting projects?

Then send your CV and a motivation to: jjongsdl.com

For more information contact:
Judith de Jong
Enterprise Support Manager
Email: jjongsdl.com
Tel: +32 (0)16 30 82 52

Application Deadline: (Open until filled)
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