LINGUIST List 17.2502

Thu Sep 07 2006

Jobs: English; Spanish: Voice User Interface Designer, BeVocal Inc.

Editor for this issue: Catherine Adams <catherinlinguistlist.org>

Directory         1.     Human Resources, English; Spanish & Voice User Interface: Voice User Interface Designer, BeVocal, Inc., Mountain View, California, USA
Message 1: English; Spanish & Voice User Interface: Voice User Interface Designer, BeVocal, Inc., Mountain View, California, USA
Date: 06-Sep-2006
From: Human Resources <careersbevocal.com>
Subject: English; Spanish & Voice User Interface: Voice User Interface Designer, BeVocal, Inc., Mountain View, California, USA


University or Organization: BeVocal, Inc. Web Address: http://www.bevocal.com Specialty Areas: Computational Linguistics; Voice User Interface Required Language(s): English (eng) Spanish (spa)

Description:

BeVocal is looking for talented, passionate, ambitious and self-motivated people to take on career-defining roles at what is quickly becoming the largest Internet-based self-service network in the world. BeVocal's powerful mobile voice and data applications answer, automate, and route customer self-service interactions for leading communications service providers such as Cingular Wireless, Verizon and Virgin Mobile, enabling them to achieve new levels of service effectiveness and customer satisfaction. Our team of smart, dynamic professionals tackles some of the toughest problems in the industry, and develops innovative, award-winning products that make a difference in tens of thousands of lives every day.

Our hiring strategy is simple: we look for energetic, innovative thinkers from diverse backgrounds who thrive on intellectual challenges. BeVocal offers a fast-paced environment where hard work and a fun atmosphere combine to create outsized accomplishments. Founded in 1999, BeVocal is privately-held, profitable, and growing rapidly.

We are currently looking for an experienced Voice User Interface Designer. You must have a strong background in designing and tuning voice user interfaces that are natural and compelling, and meet our customers' goals of reducing costs and increasing automation rates. You should have demonstrable experience in human-computer interaction, persona development, effective prompt design, and UI design principles. You will design interactions and create voice prompts to elicit appropriate responses, and also will design usability studies and recommend improvements based on your observations.

Requirements:

- 3+ years experience in voice application design and tuning. Experience writing voice prompts, designing call flows, coaching voice talent. - Experience designing and running usability studies. - Linguistics or Human Computer Interaction Degree (BS/MS) - Strong communication skills, both written and verbal - Understanding of speech recognition technologies - Experience with coaching voice talents and audio editing - Experience in designing, implementing, and reporting recognition experiments

Application Deadline: (Open until filled)

Contact Information Human Resources Email: careersbevocal.com Apply on-line at: http://www.bevocal.com/corporateweb/careers/careers_BV380.html