LINGUIST List 18.416
Wed Feb 07 2007
Jobs: Dutch; English; German Standard: Rank Open, Nuance Communications
Editor for this issue: Catherine Adams
<catherinlinguistlist.org>
Directory
1. Alan
Kitaman,
Dutch; English; German, Standard: Rank Open, Nuance Communications International, Belgium
Message 1: Dutch; English; German, Standard: Rank Open, Nuance Communications International, Belgium
Date: 07-Feb-2007
From: Alan Kitaman <alan.kitamannuance.com>
Subject: Dutch; English; German, Standard: Rank Open, Nuance Communications International, Belgium
Organization: Nuance Communications International Department: HR Web Address: http://www.nuance.com Job Rank: Rank Open Specialty Areas: Multilingual Customer Service Required Language(s): Dutch (nld) English (eng) German, Standard (deu)
Description: Job Title: Help Desk Operative Reports to: Regional Service Manager International
Main purpose of Job: Working with Melbourne call centre personnel to receive and triage first line break fix for all regions on Dictaphones range of Dictation and Speech Recognition products as required.
Duties: -Taking in-bound calls from customers, understanding their needs and agreeing a follow-up action to supply their needs -Logging call details onto the service system -Triaging fault calls by phone and using remote control software -Support of USSI service reps on site -Escalating break-fix calls not successfully resolved remotely to field service -Emergency on site field service cover
Required experience and skills: -Experience of dealing with the public -Telephone skills (i.e. good verbal communicator) -Good knowledge of Dutch, German and English language essential -Experience of installing and supporting Dictaphone products an advantage (training will be given) -Knowledge of W2003/XP -Able to work on own initiative -Well-organised, able to assign priority -Team player -Must speak fluently German, Dutch and English
Location: Merelbeke or Aachen Office
Interested? Please send your CV to Alan Kitaman at Alan.Kitamannuance.com
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