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LINGUIST List 22.2096

Tue May 17 2011

Jobs: Applied &Comp Ling: Voice User Interface Designer/Analyst, Voxify

Editor for this issue: Erin Smith <erinlinguistlist.org>


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        1.     Human Resources Department , Applied Linguistics, Computational Linguistics: Voice User Interface Designer/Analyst, Voxify, Inc., California, USA

Message 1: Applied Linguistics, Computational Linguistics: Voice User Interface Designer/Analyst, Voxify, Inc., California, USA
Date: 15-May-2011
From: Human Resources Department <jobsvoxify.com>
Subject: Applied Linguistics, Computational Linguistics: Voice User Interface Designer/Analyst, Voxify, Inc., California, USA
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University or Organization: Voxify, Inc.
Job Location: California, USA
Web Address: http://www.voxify.com
Job Rank: Voice User Interface Designer / Analyst

Specialty Areas: Applied Linguistics; Computational Linguistics


Description:

Voxify is looking for a Voice User Interface (VUI) Designer/Analyst to join
a team designing world-class voice applications. Using Voxify's
Conversation Engine(TM) - the speech industry's most advanced voice
application platform - he/she will work with a number of other skill groups
to automate high-volume customer service calls in numerous vertical markets.

Candidates should be experienced in gathering, defining, validating and
documenting client business requirements. Using Voxify's tools and
methodologies, he/she will learn to quickly translate business requirements
into call flow designs based on industry-leading Voxify best-practices and
validate them.

The VUI Designer/Analyst will design new and redesign/enhance existing
high-volume speech recognition applications, interactive sales demos and
non-interactive recordings. On-going application tuning activities are
also expected to ensure on-going data-driven improvements in application
design. The analyst, working in concert with client stakeholders, will
apply proven, advanced VUI techniques and principles to manage presentation
of information, guidance, querying, playback, and cognitive load management.

Requirements:

-Bachelor's degree in Computer Science, Information Systems/Technology,
Linguistics, Computational Linguistics, HCI or related field.
-1 plus years of experience as VUI Designer/Analyst or in a Linguistics role
-Strong analytical background and proven ability to make data-driven decisions
-Outstanding attention to detail
-Excellent communication skills - both written and oral
-Driven to deliver excellent customer service

Pluses:

VUI Design
-Call Flow Design
-Human Factors - Best Practices & Principles
-Grammar Tuning
-Script & Prompt Design
-Voice Talent Coaching, Audio Processing & Editing - Adobe Audition, CoolEdit
-Usability Testing

Experience with Speech Recognition Technology and Applications
-Speech Recognition Engines - Nuance/OSR, IBM Websphere VoiceServer,
Loquendo, Microsoft
-Voice Browsers from any major call center infrastructure provider
-TTS Engines
-Operating Systems - Windows, Linux

Experience with Software Development Lifecycle
-Requirement Gathering - Requirement Gathering Sessions, Technical
Documentation, Use Case Definition, Business Case Definition
-Design - Call Flow Design, Prompt Verbiage Design
-Integration Architecture - Data Element Definition
-Prototyping - "Wizard of Oz" Testing
-Development - VoiceXML preferred
-Tuning - Grammar Tuning, Prompt Tuning, Pace Tuning
-Continued Refinement - Grammar, Recognition, Prompt Verbiage, Call Monitoring

Please visit our website as listed above for more information about Voxify.
To apply, please email your resume and salary requirements.

Application Deadline: Open until filled.

Email Address for Applications: jobsvoxify.com
Contact Information:
Human Resources Department
Email: jobsvoxify.com


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