LINGUIST List 22.4361

Thu Nov 03 2011

FYI: Book Chapter Call: Managing Trust in Discourse

Editor for this issue: Brent Miller <>

        1.     Katja Pelsmaekers , Book Chapter Call: Managing Trust in Discourse

Message 1: Book Chapter Call: Managing Trust in Discourse
Date: 02-Nov-2011
From: Katja Pelsmaekers <>
Subject: Book Chapter Call: Managing Trust in Discourse
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Establishing and fostering relationships of trust has never been moreimportant, and more challenging, for organizations and institutions.Greater internationalization and organizational complexity, the drive forefficiency, communication and collaboration across linguistic andcultural barriers, the diversity of potential communication channels, thedemand for more instantaneous responses, all these have ledorganizations to rethink their (internal and external) communicationstrategies. However, it is not clear how the resulting streamlined,standardized and sometimes impersonal forms of communication (in-house publications, standard emails, and formal structures ofinteraction with employees, clients and other stakeholders) relate totrust. In social psychology, trust has been analysed as a cognitive,social and affective condition in which the trustor believes the trusteewill be able and willing to care for the trustor’s interests. The dispersionof inherent responsibility for what is communicated, or a perceived lackof authenticity or spontaneity may in fact jeopardize trust. Moreover,what we might call the ‘trust factor’ is not restricted to communicationgenerated on behalf of or to the organization; interpersonalcommunication within organizations is also commonly predicated onrelationships of (un)reliability, (in)authenticity and (un)‘trustworthiness’.

After an inspiring workshop on trust and discourse( we are putting together a quality volume ofpapers that addresses the questions raised at the workshop in acoherent fashion. Presently we are in the process of writing up a firmbook proposal for a peer-reviewed volume.

The c. 7,000-word chapters that we are envisaging should be data-driven and address aspects of how “doing trust” or “being trustworthy”relates to/is oriented to in situated discursive and communicativepractices in organizational or institutional contexts.

In a first move, we are collecting statements of intent; if you want tojoin in, we will then be looking forward to extended abstracts (2-3pages) clearly indicating-how your chapter fits into such an overall volume-what its theoretical and analytical orientations are-some details of data and methodology-the chapter’s main claims vis-à-vis relevant literature

We will work with the following timeline:

Your statement of intent: 15 November 2011Submission of extended min. 2-page abstract:15 December 2011Submission of draft chapter: 1 March 2012Editorial Review: 15 April 2012Submission of revised chapter & submission to publisher for externalreview: 15 June 2012Feedback from publisher and resubmission of final manuscript:Summer-Autumn 2012

We would appreciate contributions that make fine-grained analyses ofreal-life data to address this general question in more specific wayssuch as:-studies that empirically address the question of ‘trust’ in organizationaldiscourse-process/product studies of ways in which mediated communication inspecific organizations tries to generate trustworthiness and reliability-studies of how communication is received/understood/evaluated astrustworthy, reliable (or untrustworthy and unreliable) and why-analyses of the role of language(s), culture and/or discourseexpectations in establishing and maintaining trust relationships inorganizational settings.

Organizational contexts such as health care, social services,education, business, law, politics and journalism are relevant.

(Applied)Linguists working in this area are kindly invited to by 15 November stating their interest incontributing.

Linguistic Field(s): Applied Linguistics; Discourse Analysis; Pragmatics

Page Updated: 03-Nov-2011