LINGUIST List 25.4224

Fri Oct 24 2014

Jobs: Computational Linguistics: Voice UI Designer, [24]7 Inc.

Editor for this issue: Andrew Lamont <alamontlinguistlist.org>


Date: 22-Oct-2014
From: Mike Bruno <mike.bruno247-inc.com>
Subject: Computational Linguistics: Voice UI Designer, [24]7 Inc., California, USA
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University or Organization: [24]7 Inc.
Department: Client Services
Job Location: California, USA (Telecommute)
Web Address: www.247-inc.com
Job Title: Voice User Interface Designer

Job Rank: Programmer; Scientist; Voice UI Designer

Specialty Areas: Computational Linguistics


Description:

Summary

[24]7 is looking for a Voice Interaction Designer to join a team designing world-class voice applications. Using [24]7's Conversation Engine™—the speech industry's most advanced voice application platform—he/she will work with a number of other skill groups to automate high-volume customer service calls in numerous vertical markets.

Candidates should be experienced in gathering, validating and documenting client business requirements. Using [24]7’s tools and methodologies, he/she will learn to quickly translate business requirements into call flow designs based on industry-leading [24]7 best-practices and validate them.

The Voice Interaction Designer will design new and redesign/enhance existing high-volume speech recognition applications, interactive sales demos and non-interactive recordings. On-going application tuning activities are also expected to ensure on-going data-driven improvements in application design. The Designer, working in concert with client stakeholders, will apply proven, advanced VUI design techniques and principles to manage presentation of information, guidance, querying, playback, and cognitive load management.

Desired Skills and Experience

Required
- Call Flow Design
- Human Computer Interaction
- Best Practices & Principles
- Grammar Writing
- Script & Prompt Design
- Usability Testing
- Speech Application Development Lifecycle
- Working Knowledge of Speech Recognition Engines
- 3+ Years Experience Designing Voice User Interfaces
- BS/MS in a Related Field – HCI, Linguistics, Computational Linguistics, Computer Science

Desired
- Knowledge of VoiceXML Standards
- Prototyping and “Wizard of Oz” Testing

Application Deadline: 28-Nov-2014 (Open until filled)

Email Address for Applications: mike.bruno247-inc.com
Contact Information:
Mike Bruno
Email: mike.bruno247-inc.com

Page Updated: 24-Oct-2014