LINGUIST List 27.802

Thu Feb 11 2016

FYI: Call for Papers: Mediated Service Encounters Volume

Editor for this issue: Ashley Parker <>

Date: 11-Feb-2016
From: Lucía Fernández-Amaya <>
Subject: Call for Papers: Mediated Service Encounters Volume
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Service encounters are a pervasive and fundamental practice in everyday life whereby products, information, or commodities are traded between a service provider and a service seeker. Due to their preponderance, service encounters have been widely studied from different perspectives (Hernández-López and Fernández-Amaya, 2015).

Although research on service encounters has now a long standing tradition (Merrit 1976), there is a pressing need for further research that focuses on the consequences that outsourcing, globalization (Sifianou 2013) and the new technologies have had on this genre (Garcés-Conejos Blitvich 2015). To that end, this volume aims to further explore interaction in mediated service encounters. We welcome chapter proposals focusing on the following topics, but not exclusively:

- Email communication and service encounters
- Commercial websites
- Online chats and service encounters
- Online forums and service encounters
- Outsourcing, globalization, and mediated service encounters
- Telephone service encounters
- (Im)politeness, conflict and aggression in mediated service encounters
- Gender in mediated service encounters
- Mediated health care communication
- Conversational structure of mediated service encounters
- Negotiation in mediated service encounters
- Mediated service encounters in academic contexts
- Mediated service encounters in business contexts
- Mediated service encounters in tourism contexts
- Mediated service encounters and social media
- Mediation in mediated service encounters
- On-line reviews
- Communication between service providers and customers in cross-cultural contexts
Proposals (original research) should be circa 350 words long and should focus on multimodality/or discourse analysis. All submissions should be written in English and sent to the editors before 31 March 2016:

- Pilar Garcés-Conejos Blitvich (
- Lucía Fernández-Amaya (
- María de la O Hernández-López (

Please do not hesitate to contact us if you have any questions and feel free to circulate this call for papers among those who may be interested.

Linguistic Field(s): Anthropological Linguistics; Applied Linguistics; Discourse Analysis; General Linguistics; Pragmatics; Sociolinguistics

Subject Language(s): English (eng)

Page Updated: 11-Feb-2016