LINGUIST List 27.802

Thu Feb 11 2016

FYI: Call for Papers: Mediated Service Encounters Volume

Editor for this issue: Ashley Parker <ashleylinguistlist.org>


Date: 11-Feb-2016
From: Lucía Fernández-Amaya <lferamaupo.es>
Subject: Call for Papers: Mediated Service Encounters Volume
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Service encounters are a pervasive and fundamental practice in everyday life whereby products, information, or commodities are traded between a service provider and a service seeker. Due to their preponderance, service encounters have been widely studied from different perspectives (Hernández-López and Fernández-Amaya, 2015).

Although research on service encounters has now a long standing tradition (Merrit 1976), there is a pressing need for further research that focuses on the consequences that outsourcing, globalization (Sifianou 2013) and the new technologies have had on this genre (Garcés-Conejos Blitvich 2015). To that end, this volume aims to further explore interaction in mediated service encounters. We welcome chapter proposals focusing on the following topics, but not exclusively:

- Email communication and service encounters
- Commercial websites
- Online chats and service encounters
- Online forums and service encounters
- Outsourcing, globalization, and mediated service encounters
- Telephone service encounters
- (Im)politeness, conflict and aggression in mediated service encounters
- Gender in mediated service encounters
- Mediated health care communication
- Conversational structure of mediated service encounters
- Negotiation in mediated service encounters
- Mediated service encounters in academic contexts
- Mediated service encounters in business contexts
- Mediated service encounters in tourism contexts
- Mediated service encounters and social media
- Mediation in mediated service encounters
- On-line reviews
- Communication between service providers and customers in cross-cultural contexts
Proposals (original research) should be circa 350 words long and should focus on multimodality/or discourse analysis. All submissions should be written in English and sent to the editors before 31 March 2016:

- Pilar Garcés-Conejos Blitvich (pgblitviuncc.edu)
- Lucía Fernández-Amaya (lferamaupo.es)
- María de la O Hernández-López (mariolahlupo.es)

Please do not hesitate to contact us if you have any questions and feel free to circulate this call for papers among those who may be interested.


Linguistic Field(s): Anthropological Linguistics; Applied Linguistics; Discourse Analysis; General Linguistics; Pragmatics; Sociolinguistics

Subject Language(s): English (eng)

Page Updated: 11-Feb-2016