LINGUIST List 31.3466

Tue Nov 10 2020

Books: Conversational AI: McTear

Editor for this issue: Jeremy Coburn <>

Date: 05-Nov-2020
From: Brent Beckley <>
Subject: Conversational AI: McTear
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Title: Conversational AI
Subtitle: Dialogue Systems, Conversational Agents, and Chatbots
Series Title: Human Language Technologies
Published: 2020
Publisher: Morgan & Claypool Publishers

Book URL:

Author: Michael McTear
Electronic: ISBN: 9781636390321 Pages: 251 Price: U.S. $ 63.96
Hardback: ISBN: 9781636390338 Pages: 251 Price: U.S. $ 99.95
Paperback: ISBN: 9781636390314 Pages: 251 Price: U.S. $ 79.95

This book provides a comprehensive introduction to Conversational AI. While the idea of interacting with a computer using voice or text goes back a long way, it is only in recent years that this idea has become a reality with the emergence of digital personal assistants, smart speakers, and chatbots. Advances in AI, particularly in deep learning, along with the availability of massive computing power and vast amounts of data, have led to a new generation of dialogue systems and conversational interfaces. Current research in Conversational AI focuses mainly on the application of machine learning and statistical data-driven approaches to the development of dialogue systems. However, it is important to be aware of previous achievements in dialogue technology and to consider to what extent they might be relevant to current research and development. Three main approaches to the development of dialogue systems are reviewed: rule-based systems that are handcrafted using best practice guidelines; statistical data-driven systems based on machine learning; and neural dialogue systems based on end-to-end learning. Evaluating the performance and usability of dialogue systems has become an important topic in its own right, and a variety of evaluation metrics and frameworks are described. Finally, a number of challenges for future research are considered, including: multimodality in dialogue systems, visual dialogue; data efficient dialogue model learning; using knowledge graphs; discourse and dialogue phenomena; hybrid approaches to dialogue systems development; dialogue with social robots and in the Internet of Things; and social and ethical issues.

Linguistic Field(s): Computational Linguistics

Written In: English (eng)

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